What Our Warranty Actually Covers
Five years of labor on our workmanship, and a separate manufacturer warranty on the materials. Two different things, and it is worth knowing which is which.
Limited time offer 4 point home inspection or wind mitigation with any new roof See what is includedWarranty wording is where roofing quotes get slippery, so here is ours in plain terms.
The labor warranty: five years, from us
Our workmanship carries a five-year labor warranty. Workmanship means how the roof was put on — the fastening, the flashing, the detailing at the awkward places where roofs actually fail. If something we did is the reason water is getting in, we come back and put it right, and the labor is ours to pay for.
The material warranty: from the manufacturer, for their own term
Tiles, shingles, panels and membranes are covered by the company that made them, for whatever period that company offers on that product. That is not our warranty to give or to change, and any roofer telling you they warrant the materials themselves is describing something else. What we will do is tell you what the manufacturer covers on the product you are choosing, before you choose it, and register the warranty properly when the job is done — an unregistered material warranty is a common and entirely avoidable way to lose cover.
Why the difference matters when something goes wrong
If a tile cracks, that is a material question. If a tile was fixed wrongly, that is ours. Most homeowners do not know which they are looking at, and that is fine — call us either way and we will work out whose it is. What you should not have to do is stand between two companies each pointing at the other.
The contract is the document that governs
This page explains our warranty in ordinary language so you know what you are getting. The written contract for your job is the document that governs it, and it is where the specifics for your roof live. Read it, and ask about anything in it that is not clear before you sign — we would much rather answer the question now than argue about it later.
Making a claim on the labor warranty
Call 239-414-9100 or send us the details. Tell us what you are seeing and roughly when it started, and photographs help if you have them. We come and look. If it is our workmanship, we fix it.
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